Refund Policy

This policy explains how refund eligibility is determined for consultation services and management services. Refund eligibility depends on whether professional time has been reserved and whether customized work has already been delivered.

Consultation Services

Because consultation services involve reserving professional time and providing customized services, refund eligibility depends on whether the consultation or customized work has already been delivered.

If a client requests cancellation before the scheduled consultation or before substantial customized work has begun, Ace Enterprise Group may issue a refund, subject to the terms of the client's service agreement.

Once a consultation has been completed or substantial customized work has been delivered, the service fee is generally non-refundable.

Management Services

For management services, refund eligibility depends on the service period and work already performed.

Any unused portion of a service period may be reviewed for refund eligibility when applicable, subject to the terms of the applicable service agreement.

Cancellation Requests

Refund or cancellation requests should be submitted by email to info@aceenterprisegroup.com.

The request should include the client's name, service purchased, purchase date, and reason for the request.

Service Agreement

Specific refund, cancellation, scheduling, and service terms may also be outlined in the client's individual service agreement. Where applicable, the signed service agreement governs the engagement.

No Guaranteed Outcomes

Refunds are not issued on the basis of business results. Ace Enterprise Group provides consulting and strategic-planning services and does not guarantee specific revenue, profits, cash-flow results, or business growth.